Frequently Asked Questions

 Do you have any questions about our services? Check out the questions below. If your question was still not answered give us a call at (912) 691-2227.


Frequently Asked Questions:

GENERAL
What should I expect in a counseling session? A certified counselor will review your financial situation with you and provide possible solutions. Together, you will develop a spending plan that covers your living expenses and payment to your creditors. Before leaving, your counselor will give you an action plan with steps to move toward your financial stability.

What kind of training does the staff receive? All counselors are certified by the National Foundation for Credit Counseling, NeighborWorks America, SC Department of Consumer Affairs, and the GA Department of Community Affairs. All counselors and staff participate in on-going training throughout the year on ways to better serve clients.

It is the policy of the Board of Directors of CCCS that all information received from the client, and the fact that the client is receiving counseling, will remain confidential. Therefore, CCCS maintains client records in a secured facility.

What fees does CCCS charge? There is no charge for appointments related to spending plans, managing debt, improving credit, avoiding foreclosure, or home buying counseling. On the other hand, there are fees applied to Reverse Mortgage counseling and participation in the Debt Management Plan. However, CCCS can waive or reduce fees due to hardship. Also, CCCS offers financial workshops without charging participants.

How does CCCS protect my privacy? It is the policy of the Board of Directors of CCCS that all information received from the client, and the fact that the client is receiving counseling, will remain confidential. Therefore, client records are maintained in secured facilities. For our complete privacy policy, click here.

How does CCCS make money? CCCS receives money from grants, client fees, foundations, United Ways, contributions from creditors, contracts, and individual donations.

BECOMING DEBT FREE

What is a Debt Management Plan (DMP)? The goal of this program is to reduce clients monthly payment to make it manageable for the individual. So, CCCS contacts each of clients creditors to determine the lowest possible acceptable payment and interest rate.

How do debts get paid off under a DMP? Each month, the client will deposit the agreed amount with CCCS. Then, CCCS disperses that money to the client’s creditors.

Is interest no longer charged on my credit accounts if enrolled in a DMP? A counselor will be able to determine if creditors will consider stopping interest charges. Most creditors do not stop interest, but many will lower interest.

Is it like debt consolidation? Each credit account remains separate; the client makes one monthly payment to CCCS that will cover all credit accounts. Then, CCCS will disburse the agreed amounts to each creditor.

How does debt management differ from debt settlement? Debt management is paying off the full balance by making monthly payments. Conversely, debt settlement is paying less than the balance, typically half the debt. Debt settlers cease communication with creditors while you continue to pay debt settler’s fees.

How long does it take to pay off? Counselors must provide a payout schedule for debts on a DMP that is no longer than 5 years. Therefore, clients take 2-5 years to pay off their DMP. However, they can pay off debt sooner by making extra payments.

Can troublesome bills go on a DMP? To be most effective in paying off debt, only unsecured debts are eligible for a DMP.

How will a DMP affect my credit? A DMP may impact your credit either favorably or unfavorably. In fact, changes in credit depend on the individual credit reporting policy of creditors in your DMP.

Does seeking DMP counseling get reported on a person’s credit report? CCCS does not report to credit reporting agencies or creditors that a client has come in for counseling.

Does CCCS take over my accounts? CCCS does not take over your accounts. Conversely, CCCS consolidates debts and works with creditors to reduce interest rates and monthly payments. However, you are still responsible for providing CCCS with information to continue to work with creditors.

AVOIDING FORECLOSURE

Can CCCS save a person’s home? CCCS is a HUD-approved housing counseling center. Our HUD Certified Housing Counselors know what options are available whether under a conventional loan, FHA loan, USDA, or VA loan. Oftentimes, we can assist in helping clients stay in their homes.

What is foreclosure? Foreclosure is the legal process lenders follow to take possession of a home when the borrower doesn’t make agreed-upon mortgage payments. Although most lenders begin the foreclosure process when payments are three months or more late, but it can begin sooner.

What if someone claims they can stop foreclosure if the borrower names them their representative? Learn as much as you can about the representative and company before you sign anything. Also, seek advice from an attorney or housing counselor. Further, never sign any document without reading and understanding it in full.

How can CCCS help someone if they can no longer pay their mortgage? CCCS counselors can talk to clients about loan modification to decrease mortgage payments.  Also, they can create a balanced household budget for clients to follow to afford payments.

IMPROVING CREDIT

Can CCCS fix a person’s credit report? If there are errors on a credit report, the client must notify the credit bureau. However, if negative statements on a credit report are correct, they can remain on the report for seven years or longer.

Can CCCS explain a person’s credit report? Yes. Our certified credit counselors can offer a credit report review. In fact, a client and their counselor will review everything listed on their credit report. Also, the counselor can offer guidance on ways to improve a credit report and credit score. Also, CCCS does not recommend paying anyone to “erase” or “fix” items on their credit report.  Anything they can do to improve your score or report, you can do it yourself for free.

Where can someone get a copy of their credit report? How much does it cost? Anyone can get a copy of their credit report by contacting any three of the credit reporting agencies. Furthermore, anyone can also get a free copy of their credit report by visiting www.AnnualCreditReport.com.

What if someone has never had credit? CCCS can offer guidance in the best ways to get credit, the proper use of credit, things to avoid, and how to build good credit.

Does CCCS issue credit cards or offer loans? No. CCCS does not issue credit cards or offer loans. In fact, we are a non-profit organization, not a lender. However, we suggest speaking with your financial institution if you are seeking a credit card or loan.

BUYING A HOME

How can CCCS help some buy a home? CCCS provides free one-on-one home buying counseling sessions. Further, the counselor will provide clients with a budget, credit report analysis, and an action plan to achieve homeownership.

How much down payment does a buyer need for a home? The larger the down payment, the lower the mortgage payment will be. However, the size of the down payment depends on the cost of the house, the type of mortgage, a person’s credit history, and other factors. Also, there are upfront deposits and closing costs that complete the sale.

What if a buyer has very little to put towards a down payment? There are federal mortgage programs that exist to help home buyers that have this problem. However, down payment programs require home buying counseling or workshops. CCCS provides a certificate of completion for any clients that complete homebuyer workshops or counseling.

Who lends money for homes? Home loans can come from banks, credit unions, private mortgage companies, and government lenders. In fact, different lenders offer a variety of interest rates and loan fees. Talking to an expert helps people find the right loan for their situation. Take your time and look around for the best deal.

REVERSE MORTGAGE

What is a reverse mortgage? A reverse mortgage is a type of federally insured loan, also called a home equity conversion mortgage. It allows older Americans who meet certain criteria to use the equity in their homes to continue to stay in their home.

Does CCCS offer reverse mortgages? No. CCCS is not a lender, but we offer help to those considering a reverse mortgage by providing information on the costs and benefits.

How can CCCS help with reverse mortgages? Certified counselors provide one-on-one counseling.  They counsel interested homeowners to help them understand the way a reverse mortgage works. Counselors review the costs/benefits, financial implications, tax consequences, effects on borrowers heirs, and other options available.

FINANCIAL WORKSHOPS

Are workshops open to the public? Many of the workshops are contracted through employers for their employees. There are free workshops open to anyone such as the Credit Clinic and Homebuyer workshops. You can find out about workshops open to the public through our social media pages and our calendar.

What is a Credit Clinic? Credit Clinics are free one-hour sessions where participants will learn how to pull, read, and correct errors on their credit report. Also, participants will have the chance to pull their credit reports during the workshop and will also get tips on ways to improve their credit score.

What are the topics for workshops? Workshops include: Improve Your Credit, Household Spending Plan, Shopping for Credit, Build Your Savings, Money Management for the Young at Heart, Protect Your Identity, and Smart Cents for Students.

All workshop participants receive a guide to use throughout the hour-long workshop.  Also, the CCCS facilitator provides tips and resources relevant to the topic.

SPENDING PLANS

What is a typical financial goal? Examples are: paying off debt, buy a house, buy a car, save a certain amount of money, go back to school, or plan for retirement.

How can certified counselors help with financial goals? Counselors can help clients establish goals, methods to achieve them, and timelines.  Sessions include addressing credit issues and creating a livable spending plan.

Does living on a spending plan (budget) mean scrimping? No, the reason for a spending plan is to help meet fixed monthly costs, and if possible, include some extras. The most important thing is to live within one’s income, save for goals, and pay bills on time.

Can CCCS help set up a spending plan? Counselors can guide the process of setting up and reviewing a personal spending plan. Also, counselors can make suggestions about ways to increase income and decrease expenses.

BANKRUPTCY

What is bankruptcy? Bankruptcy is a legal process taken by a person (or business) who cannot repay debts. The process can be very complex, but can sometimes be the best course of action for someone. CCCS’ trained counselors consult clients who want to explore the possibility of bankruptcy. However, CCCS does not provide legal advice.

How long does a bankruptcy stay on a credit report? Under the federal Fair Credit Reporting Law, a bankruptcy can remain on a credit report for up to 10 years.

What happens when someone files for bankruptcy? There are two different types of bankruptcy. First, filing Chapter 7 bankruptcy requires the filer to surrender all assets that are not exempt in their state. Second, filing Chapter 13 bankruptcy means filers can keep some assets but all debt must be paid in three to five years.

Is an attorney required to file for bankruptcy? An attorney is not required.  Yet, the advice of an attorney is helpful in understanding the rights and consequences of bankruptcy.